How to Report a Water Outage in Ekurhuleni 2026

Reading Time: 11 minutes

Introduction

Having no water at home can be frustrating, especially when you do not know what caused the problem or when the water will come back.

If you live in Ekurhuleni, you can report a water outage to the City of Ekurhuleni. The City lists “No water” as a water and sewer service issue that residents can report. Other water-related problems that can be reported include water leaks, leaking fire hydrants, faulty water meters and dirty or bad-smelling water.

There are several ways to report a water problem. You can use the City’s service call centre, email, the My CoE App, or Siyakhokha.

This guide explains how to report a water outage in Ekurhuleni, including how to use the Siyakhokha website to submit a support query.

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2. Who This Guide Is For

This guide is for people who live in areas served by the City of Ekurhuleni Metropolitan Municipality.

It can be useful for residents in areas such as:

• Benoni
• Boksburg
• Brakpan
• Daveyton
• Edenvale
• Germiston
• Katlehong
• Kempton Park
• Nigel
• Springs
• Tembisa
• Tsakane
• Other areas within Ekurhuleni

The guide can also help:

• Homeowners
• Tenants
• Families
• Landlords
• Businesses
• Community members reporting a water problem affecting several properties

If you are reporting a problem for your street or neighbourhood, try to provide as much information as possible about the affected area.

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3. Requirements

Before reporting the water outage, prepare the following information if you have it:

• Your full name
• Contact number
• Residential address
• Municipal account number
• Suburb
• Town
• Street name
• House or unit number
• Nearest intersection
• Nearby landmark
• Date the water stopped
• Approximate time the water stopped
• Description of the problem
• Whether your neighbours are also affected

The City advises residents to provide their full name, contact details, address, suburb, town, nearest crossroad and nearby landmark when reporting service-related problems. Residents are also advised to get a reference number for future follow-ups.

If you are using Siyakhokha

You will need a Siyakhokha account to log in.

If you do not have an account, the Siyakhokha login page provides a Register option.

You can access the official portal here:

Siyakhokha Login – City of Ekurhuleni

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4. Step-by-Step Guide

Step 1: Check whether you really have a water outage

Before reporting the problem, check whether the issue is only inside your property.

Open more than one tap if possible.

You should also check with your neighbours.

If only your house has no water

The problem could be related to:

• Your internal plumbing
• Your water meter
• A closed valve
• A private water pipe
• A problem on your property

If several houses have no water

The problem may be related to the municipal water supply.

In this case, report the problem to the City.

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How to Report a Water Outage Using Siyakhokha

Siyakhokha is an online City of Ekurhuleni platform that residents can use for municipal services.

The City has specifically identified the Siyakhokha website as one of the platforms that can be used to report service delivery interruptions.

The Siyakhokha user manual also provides a Create a Support Query function for lodging complaints, requests and queries.

Step 2: Open the Siyakhokha website

Go to the official Siyakhokha login page:

Open Siyakhokha Login

You will see fields for:

• Username
• Password

There is also a Register option if you do not have an account and a Forgot Username and Password? option if you cannot access your account.

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Step 3: Register for Siyakhokha if you do not have an account

If you have never used Siyakhokha before, select Register.

Follow the registration instructions on the website.

After registering and activating your account, return to the login page and sign in.

If you already have an account, simply enter your username and password.

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Step 4: Log in to your Siyakhokha account

Enter your:

Username

and

Password

Then select Login.

After you successfully log in, you can access the services available through your Siyakhokha dashboard app.

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Step 5: Go to My Dashboard

Once you are logged in, look for My Dashboard.

The Siyakhokha user manual states that the Request a Service then Create a Support Query function is available from the dashboard.

This is the section you should use to report your water problem.

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Step 6: Select “Create a Support Query”

Select:

Create a Support Query

The Siyakhokha manual explains that this section is used to lodge:

• Queries
• Complaints
• Compliments
• Requests

It also provides an option for logging a new query, complaint or compliment.

For a water outage, use the support-query process to report the problem.

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Step 7: Select the appropriate query type

You will need to select a Query Type.

Choose the water-related option that best describes your problem.

For example, if the available option is for a water service problem or no water, select the option that matches your situation.

The exact options displayed may depend on the current Siyakhokha system.

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Step 8: Add a description of the water outage

This is an important part of the process.

Use the description box to explain the problem clearly.

For example:

There has been no water at my property since approximately 06:00 today. Several properties in the area are also affected. My address is [your address]. The nearest intersection is [intersection]. Please investigate the water outage and provide an update.

Try to include:

• Your address
• Suburb
• Town
• Date the outage started
• Approximate time the outage started
• Whether neighbours are affected
• Whether there is completely no water
• Whether there is low water pressure
• Any other useful information

Avoid writing only:

“No water.”

A detailed description gives the City more information about the problem.

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Step 9: Link your municipal account if required

If you have a municipal account linked to Siyakhokha, make sure you select the correct account.

The Siyakhokha user manual explains that users can link their municipal account when using the platform. It also states that when creating a support query, users who do not have an account to link can select the “I do not have an account” option.

If you have a municipal account, it is useful to have your account number available.

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Step 10: Submit the support query

Before submitting the complaint, check your information carefully.

Make sure:

• Your address is correct.
• Your contact information is correct.
• You selected the correct query type.
• Your description clearly explains the problem.
• You included when the water stopped.
• You mentioned whether other properties are affected.

Then select Submit.

According to the Siyakhokha user manual, a message confirming that the query has been successfully lodged will appear after submission.

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Step 11: Save your complaint details

After submitting your query, save the information relating to your complaint.

Take a screenshot if necessary.

Keep the details because they can be useful when you need to follow up.

The Siyakhokha platform also provides a section for viewing previous queries, complaints and compliments.

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How to Report a Water Outage by Telephone

Step 12: Call the City of Ekurhuleni

If you do not want to use Siyakhokha, or if you are unable to access the website, you can report the outage to the City’s service call centre.

City of Ekurhuleni Service Call Centre

0860 543 000

The City currently lists 0860 543 000 as the service call centre number for service-related issues, including no water.

The City also lists:

Email: call.centre@ekurhuleni.gov.za

My CoE App

as service-reporting options.

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Step 13: Tell the operator exactly what is wrong

When you speak to the operator, clearly explain that you are reporting a water outage.

You can say:

“I would like to report a water outage. There has been no water at my property since approximately 06:00 this morning.”

If several houses are affected, say so.

For example:

“There is no water in our street and several houses are affected.”

The City advises residents to explain the reason for the call and the type of help they need.

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Step 14: Give your location

Give the operator your complete location.

Provide:

• Full name
• Contact number
• Street address
• Suburb
• Town
• Nearest crossroad
• Nearby landmark

For example:

“I live at 25 Example Street in Benoni. The nearest intersection is Example Street and Main Road, near the shopping centre.”

The City specifically asks residents to provide this type of information when logging service-related issues.

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Step 15: Ask for a reference number

Do not end the call without getting a reference number.

The reference number is important because you can use it when following up on your complaint.

The City specifically advises residents to obtain a reference number and to get the name of the call-centre operator.

Save the reference number on your phone.

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Step 16: Follow up on your complaint

If the water remains off, follow up with the City.

When following up, provide:

• Your reference number
• Your address
• The date you first reported the problem
• How long you have been without water

Explain that you are following up on an existing water outage.

If you originally reported the problem through Siyakhokha, keep the online complaint details available as well.

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5. My Experience or Practical Insights

One of the best things you can do when reporting a municipal problem is keep a record.

Do not rely on memory.

Write down:

• Date you reported the outage
• Time you reported it
• Reference number
• Name of the call-centre operator
• Description of the problem
• Any information given to you
• Date and time of follow-up calls

If you use Siyakhokha, take a screenshot after submitting the complaint.

Check with neighbours

If several homes are without water, mention this when reporting the problem.

This helps show that the problem may be affecting an area rather than one property.

Take photographs of visible problems

If you see a burst pipe or water leak, take a photograph if it is safe to do so.

The City lists water leaks and leaking fire hydrants among the water and sewer problems residents can report.

Do not put yourself in danger to take a photograph.

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6. Common Mistakes to Avoid

1. Not getting a reference number

Always ask for a reference number when reporting by telephone.

Keep your Siyakhokha complaint details when reporting online.

2. Giving an incomplete address

Do not only say:

“I live in Benoni.”

Give your street address, suburb, town and nearest landmark.

3. Not saying when the water stopped

Tell the City approximately when you first noticed the outage.

4. Assuming everyone has no water

Ask your neighbours if possible.

If only your property is affected, investigate whether there may be an internal plumbing problem.

5. Writing a very short Siyakhokha description

Do not simply write:

“No water.”

Instead, explain where the problem is, when it started and whether other properties are affected.

6. Forgetting to save your complaint information

Take a screenshot or save your reference details.

7. Not following up

If the water is still off, follow up using your reference number or complaint details.

8. Using unofficial information

Avoid relying only on community WhatsApp groups or social media posts.

Use official City channels for reporting and confirmation.

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7. Troubleshooting

What if Siyakhokha will not let me log in?

Check that your username and password are correct.

The Siyakhokha login page also provides a Forgot Username and Password? option.

If you still cannot access your account, you can use another City reporting channel, such as the service call centre.

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What if I do not have a Siyakhokha account?

Select Register on the Siyakhokha login page and follow the registration process.

Alternatively, report the outage by calling:

0860 543 000

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What if my neighbours have water but I do not?

Check your:

• Main water valve
• Water meter
• Internal plumbing
• Pipes inside your property

If you cannot find the problem, you may need to contact a plumber or the municipality, depending on where the fault is.

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What if the entire street has no water?

Report the problem to the City.

Tell the operator that several properties are affected.

If using Siyakhokha, clearly mention in the description that the outage affects your street or neighbourhood.

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What if the water comes back but the pressure is very low?

Give the water system some time to return to normal.

If low pressure continues, report it to the City as a water service problem.

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What if the water is dirty when it returns?

Do not assume that discoloured or bad-smelling water is safe to drink.

Report the problem to the City.

The City lists soiled or smelling water as a reportable water and sewer issue.

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What if I see a burst pipe?

Report it as soon as possible.

Give the exact location of the burst pipe.

If it is on or near a busy road, stay away from dangerous areas and do not enter flowing water.

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8. Helpful Tips and Best Practices

Save the City’s number

Save:

0860 543 000

on your phone.

This makes it easier to report future service problems.

Use Siyakhokha when you prefer online reporting

If you have a Siyakhokha account, you can use the Create a Support Query function to submit a complaint or query online.

Siyakhokha Login

Keep water for emergencies

If your area often experiences interruptions, keep a reasonable amount of clean water available for drinking, cooking and basic household use.

Report leaks

Do not ignore municipal water leaks.

A leaking pipe can waste a large amount of water.

Check official updates

Water outages can sometimes be caused by maintenance, infrastructure problems, power interruptions or other issues.

Use official City communication channels for updates rather than relying only on rumours.

Follow up politely

When following up, give your reference number and explain the situation clearly.

This makes it easier for the person assisting you to understand that you are following up on an existing complaint.

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9. Frequently Asked Questions

1. What number do I call to report a water outage in Ekurhuleni?

Call the City of Ekurhuleni Service Call Centre on 0860 543 000. The City’s official reporting page lists “No water” as a service-related issue.

2. Can I report a water outage online?

Yes. Ekurhuleni provides several online reporting options, including Siyakhokha and the My CoE App. The City has also identified Siyakhokha as a platform for reporting service delivery interruptions.

3. How do I report a water outage on Siyakhokha?

Log in to Siyakhokha, go to My Dashboard, select Create a Support Query, choose the appropriate query type, describe the water problem and submit the query. The Siyakhokha manual confirms these steps for lodging a support query.

4. Do I need a municipal account to report a problem on Siyakhokha?

The Siyakhokha manual provides an “I do not have an account” option when creating a support query.

5. What information should I provide when reporting no water?

Provide your full name, contact number, address, suburb, town, nearest crossroad and nearby landmark. Also explain what happened and when the water stopped.

6. Do I get a reference number?

When reporting by telephone, the City advises residents to get a reference number for follow-up.

If you report online through Siyakhokha, keep the details confirming that your query was successfully lodged.

7. Can I report a burst water pipe?

Yes. Water leaks are included among the water and sewer problems that can be reported to the City.

8. Can I report dirty or bad-smelling water?

Yes. The City lists soiled/smelling water as a water and sewer service issue that residents can report.

9. What should I do if my water outage complaint is not resolved?

Keep your reference number or Siyakhokha complaint details and follow up with the City.

Explain that the water is still off and provide the original complaint information.

10. Can I report a water outage if I am a tenant?

Yes. A tenant can report a municipal service problem affecting the property or area. Have the property’s address and other location details ready.

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10. Official Resources and References

City of Ekurhuleni – Report It

The City’s official Report It page provides information about reporting service-related problems, including no water, water leaks, faulty water meters, leaking fire hydrants and soiled or smelling water.

City of Ekurhuleni – Report It

Siyakhokha Login

Residents can access the Siyakhokha platform through the official login page.

Siyakhokha Login – City of Ekurhuleni

Siyakhokha User Manual

The official Siyakhokha user manual explains how to access the platform and how to create a support query. It confirms that users can go to My Dashboard → Create a Support Query, select a query type, add a description and submit the query.

Siyakhokha Customer User Manual

City of Ekurhuleni – Service Call Centre

Telephone: 0860 543 000

Email: call.centre@ekurhuleni.gov.za

The City confirms these channels for service-related problems.

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11. Conclusion

Reporting a water outage in Ekurhuleni is easier when you know which official channel to use.

You can report no water to the City of Ekurhuleni through the service call centre, My CoE App, email and other official channels. You can also use Siyakhokha to submit a support query online.

If you want to use Siyakhokha, the basic process is:

1. Open the Siyakhokha website.
2. Register or log in.
3. Go to My Dashboard.
4. Select Request a Services then Create a Support Query.
5. Select the appropriate query type.
6. Describe the water outage.
7. Select or link your municipal account where applicable.
8. Submit the query.
9. Save your complaint details.
10. Follow up if the problem continues.

If you prefer to speak to someone, call 0860 543 000.

Most importantly, provide a clear address, explain when the outage started and keep your reference or complaint details. This will make it easier to follow up if the water remains off.

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12. Disclaimer

This article is for general information and educational purposes only.

Municipal procedures, contact details, website features and reporting options can change. The Siyakhokha website may also be updated from time to time.

The information in this article is based on information available from the City of Ekurhuleni and the official Siyakhokha platform at the time of writing. Always check the official City website or Siyakhokha platform for the latest information.

HowToGuide.co.za is an independent website and is not affiliated with, sponsored by or endorsed by the City of Ekurhuleni.

For a normal water outage, use the City’s service-reporting channels. For a situation that is genuinely life-threatening, use the appropriate emergency services instead.