How to Cancel Vodacom Subscriptions (Caller Tunes, Games & Contracts – 2026 Guide)

Reading Time: 5 minutes

1. Introduction

If you’ve ever checked your airtime balance or bank statement and noticed charges for services you don’t remember signing up for, you’re not alone. Many Vodacom customers discover they’re paying for caller tunes, games, news alerts, or other premium content services without realizing it.

Fortunately, cancelling unwanted Vodacom subscriptions is usually quick and straightforward when you know the correct USSD codes, SMS commands, and support channels.

This guide explains how to cancel content services (WASP subscriptions), caller tunes, recurring bundles, and even your Vodacom contract. You’ll also learn common mistakes to avoid, troubleshooting tips, and best practices to prevent unwanted subscriptions in the future.

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2. Who This Guide Is For

This guide is intended for:

• Vodacom prepaid customers.
• Vodacom contract customers.
• Customers being charged for unwanted WASP services.
• Users who want to cancel caller tunes.
• Customers cancelling recurring data or voice bundles.
• Anyone planning to cancel their Vodacom contract.

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3. Requirements

Before you begin, make sure you have:

• Your Vodacom cellphone with an active SIM card.
• Access to your Vodacom number.
• Sufficient network coverage.
• The My Vodacom App (optional).
• Your account information if cancelling a contract.

If you’re cancelling a contract, you’ll also need to be prepared to settle any applicable early termination fees.

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4. Step-by-Step Guide

Method 1: Cancel All Content Services

This removes all active WASP subscriptions.

SMS Method

Send:

STOP ALL

to:

31050

USSD Method

1. Dial *135*997#
2. Select Option 2 – Unsubscribe All
3. Confirm your request.

Note: This cancels all content services linked to your number.

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Method 2: Cancel One Specific Subscription

If you only want to cancel one subscription:

1. Dial *135*997#
2. Select Option 1 – View Active Subscriptions
3. Choose the subscription.
4. Reply STOP.
5. Wait for the confirmation SMS.

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Method 3: Cancel Caller Tunes

USSD

1. Dial *117#
2. Select Manage Caller Tunez
3. Choose Deactivate

SMS

Send:

STOP

to:

1178

Alternatively, sending STOP ALL to 31050 will also remove caller tunes together with other content services.

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Method 4: Cancel Recurring Bundles

USSD

Dial:

*135*997#

Follow the prompts to manage recurring bundles.

My Vodacom App

1. Open the app.
2. Select My Account.
3. Open Manage Subscriptions.
4. Cancel the recurring bundle.

Tip: Cancel recurring bundles at least three days before the renewal date to reduce the risk of another charge.

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Method 5: Block Future WASP Subscriptions

To help prevent future unwanted subscriptions:

USSD

Dial:

*135*997#

Select the option to Block Future WASP Services.

Customer Care

Call:

135

Ask the consultant to place a block on future WASP subscriptions.

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Method 6: Cancel a Vodacom Contract

To cancel your Vodacom contract:

1. Call 082 1958.
2. Request a cancellation quotation.
3. Pay any outstanding cancellation fees if applicable.
4. Submit any required documentation.
5. Request written confirmation by SMS or email.
6. Cancel the debit order with your bank after Vodacom confirms cancellation.

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5. My Experience or Practical Insights

From my experience, many people only discover unwanted subscriptions after noticing unexplained deductions from their airtime or monthly bill. The quickest solution has usually been sending STOP ALL to 31050 or checking active subscriptions using *135*997#.

I’ve also found that it’s important to keep the SMS confirmation after cancelling and to check your next statement or airtime balance to ensure the charges have stopped. If you’re cancelling a Vodacom contract, always request written confirmation and don’t assume the cancellation is complete until you’ve received official confirmation from Vodacom.

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6. Common Mistakes to Avoid

Avoid these common mistakes:

• Using STOP ALL when you only want to cancel one subscription.
• Assuming STOP ALL cancels your Vodacom contract.
• Forgetting to request written confirmation.
• Not checking whether charges have actually stopped.
• Forgetting to cancel debit orders after contract cancellation.
• Waiting until after a recurring bundle renews.

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7. Troubleshooting

My subscription didn’t cancel.

Wait for the confirmation SMS. If you don’t receive one, dial *135*997# again or contact Vodacom Customer Care.

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I’m still being charged.

Check whether another subscription is active.

Review all active services using *135*997#.

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I can’t remember subscribing.

Some subscriptions may have been activated through third-party websites or advertisements.

Review your active subscriptions before cancelling them.

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I cancelled my contract but my debit order continues.

Contact Vodacom immediately and verify your cancellation status.

If necessary, contact your bank after receiving Vodacom’s written confirmation.

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I can’t access the My Vodacom App.

Use the USSD or SMS methods instead.

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8. Helpful Tips and Best Practices

• Review your subscriptions regularly.
• Keep every cancellation confirmation SMS.
• Take screenshots of confirmations where possible.
• Cancel recurring bundles before their renewal date.
• Monitor your airtime and monthly statements.
• Block future WASP subscriptions if you don’t use premium services.
• Always request written confirmation when cancelling a contract.

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9. Frequently Asked Questions

1. What’s the fastest way to cancel all Vodacom subscriptions?

Send STOP ALL to 31050.

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2. Does STOP ALL cancel my Vodacom contract?

No.

It only cancels premium content and WASP services.

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3. How do I cancel Caller Tunez?

Dial *117# and select Deactivate, or send STOP to 1178.

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4. How do I cancel my Vodacom contract?

Call 082 1958, request a cancellation quote, complete the required process, and obtain written confirmation.

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5. Can I cancel recurring bundles?

Yes.

Use *135*997# or the My Vodacom App.

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6. How do I stop future premium subscriptions?

Dial *135*997# and activate the WASP block, or contact Vodacom Customer Care.

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7. Will cancelling a subscription refund previous charges?

Generally, cancelling stops future charges but does not automatically refund previous payments. If you believe charges were incorrect, contact Vodacom or the relevant service provider to discuss your options.

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10. Official Resources and References

For the latest information and customer support, use Vodacom’s official channels:

• Vodacom South Africa: https://www.vodacom.co.za
• My Vodacom App
• Vodacom Customer Care: Dial 135
• Vodacom Contract Cancellations: 082 1958

As USSD codes and subscription management options may change over time, always verify the latest information through Vodacom’s official support channels.

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11. Conclusion

Cancelling unwanted Vodacom subscriptions is simple once you know the correct method. If you want to remove all premium content services, sending STOP ALL to 31050 is usually the fastest option. If you only want to cancel a specific subscription, use *135*997# to view and manage your active services.

When cancelling a Vodacom contract, always request written confirmation, keep copies of your correspondence, and verify that your debit orders have stopped. Taking these extra steps can help prevent unnecessary charges and ensure your cancellation is completed successfully.

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12. Disclaimer

Disclaimer: This guide is provided for informational and educational purposes only. It is based on publicly available information, official Vodacom guidance, and practical experience. Vodacom may update its USSD codes, SMS numbers, subscription processes, or cancellation procedures at any time. Always confirm the latest information through Vodacom’s official website or customer support before making changes to your account.